Here are answers to the questions we get asked most often. Can’t find what you’re looking for? Reach out to us at support@dastanbeauty.com.
Orders & Payment
Are Dastan Beauty products 100% original?
Yes. Every product listed on our store is 100% authentic and sourced directly from authorized brands and suppliers.
What payment methods do you accept?
We accept both Cash on Delivery (COD) and online payment via debit/credit card.
Can I change or cancel my order after placing it?
Yes, as long as the order hasn’t been dispatched yet. Email us at support@dastanbeauty.com with your order number as soon as possible and we’ll do our best to help.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders across Pakistan.
How long does delivery take?
Orders are typically delivered within 3–5 business days, depending on your city.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email/SMS so you can follow it to your doorstep.
Returns & Exchanges
Can I return or exchange a product?
Yes, we offer a 14-day return/exchange window from the date of delivery. See our Return Policy page for full details.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with photos of the product, and we’ll sort it out quickly — no questions asked.
Products & Skincare
Are your products suitable for sensitive skin?
We recommend checking each product’s ingredient list on its page and doing a patch test before full use, especially if you have sensitive skin.
How should I store my skincare products?
Keep products in a cool, dry place away from direct sunlight, and always make sure caps and lids are tightly closed after use.
